Responsible Gambling

Responsible Gambling

The UK gambling industry offers diverse forms of gambling to the public including casino games, sports-betting, bingo and gaming machines. As part of Playnation’s overall product offering, we offer some products that are regulated by the Gambling Commission. We are a responsible operator and as such we are licensed and regulated by the Gambling Commission under licence numbers 000-034237-N-315677-005 and 000-034237-R-315676-005.

All of our regulated products are physically located in the UK. We do not offer any online gambling products.  We comply with stringent licensing conditions designed to protect and help problem gamblers. For example there are maximum limits on stakes and prizes, and procedures are available to enable customers to have themselves excluded from premises where gambling is available.

As a general rule, the minimum legal age for gambling in the UK is 18 years old. This applies to Adult Gaming Centres operated by ourselves or by our partners/clients. Please note that the regulations do not allow any person under the age of 18 to be present in an Adult Gaming Centre, even if they are not playing any of the machines.

For a small number of people gambling may become a problem. The seriousness of the industry’s commitment to protecting and helping problem gamblers is reflected in the size of the voluntary contribution that it makes to fund gambling related research, education and treatment. In 2013-2014 the industry is expected to contribute over £6 million via the Responsible Gambling Trust.

Whilst Playnation’s business is primarily focused in family entertainment, Playnation does recognise that a small part of its business is in relation to gaming machines. Playnation is proud to support the Responsible Gambling Trust and it’s work can be found at

For information about the Gambling Commission, regulators of the British gambling industry, please go to

If you have any queries or comments about the licensing of any of our premises, please contact

If you have any concerns about gambling please refer to the Gamble Aware website at which is operated by the Responsible Gambling Trust


Modern Slavery Statement

Novomatic UK Limited and its subsidiary companies are committed to driving out acts of modern day slavery from within its own businesses and that from within its supply chains. The Company acknowledges responsibility to the Modern Slavery Act 2015 and will ensure transparency within the organisation and the suppliers of goods and services to the organisation.

The organisational structure of the business is that Novomatic UK Limited is a wholly owned subsidiary of Austrian Gaming Industries GmbH and develops, manufactures, operates and supplies gaming machines and related products to the UK gaming sector and also to certain export markets. The Company operates within a highly regulated environment and is approved by the UK Gaming Commission and other overseas gaming authorities as required.

Across the business there are relationships with external businesses for the sourcing of components and related products and these relationships can be international in operation.

As part of the companies due diligence processes into slavery and human trafficking the supplier approval process will incorporate a review of the controls undertaken by the supplier. Imported products from outside the UK and EU are potentially more at risk of slavery/human trafficking issues. The level of management control required for these sources will be continually monitored.

The Company will not support or deal with any business knowingly involved in slavery or human trafficking.

The Company Directors and Senior Management shall take the responsibility for implementing this policy statement and it’s objectives and shall provide adequate resources and investment to ensure that slavery and human trafficking is not taking place within the organisation nor within its supply chain.

Gender Pay Gap Reporting 

Playnation Gender Pay Gap Report 2017